Document owner

Is there a limit to how many individual signers you can have?

Each document can have up to 30 signatures on it.

There is no limit on how many documents you can send out for signing. However, 1 signature using Signify can apply to the entire document. Hence it may be worthwhile changing processes (such as having 1 signature on each page).

Can we have repeated email addresses?

There cannot be duplicated email addresses.

Can my signatory sign on Signify if they do not have a Singpass account?

No, a signatory must have a Singpass account to sign on Signify. The reason is because the Singpass signing certificates are issued by Assurity, an Accredited Certificate Authority under the Electronic Transactions Act (2010) (ETA), and signatures made using Sign with Singpass are recognised as Secure Electronic Signatures.

If a signature is made without a valid certificate under the ETA (e.g. if the signatory simply used an e-pen to sign digitally), this does not have the effect of a Secure Electronic Signature.

Can we stop the signing process once there are enough signers?

Currently, Signify's workflow is meant for every signer you sent out to sign. As a workaround, once you have enough signatures, you may download the in-progress document and then delete it on the dashboard so no one else can sign.

Will we be able to save the document?

Yes up to 30 days after the last signature. Once the dates have passed, the document will be expired and it can no longer be downloaded from Signify. However, download documents' certificates are still verifiable.

Can the admin be one of the signees

Yes.

Can the document be in other formats other than PDF?

No it must be in PDF, hence you need to convert it to PDF.

Can we have both email and link modes in one workflow?

This is currently not possible.

Is a timestamp included?

Yes the timestamp is included as part of the signature.

What information do we get from signees?

The full name, last 4 characters of NRIC and timestamp of signature.

Can the signature box be resized?

Currently no as the Sign with Singpass signature follows a standard specification.

Is it possible for my document recipient to sign multiple pages at once?

This is not possible as Singpass only allows signing one at a time. As a Sign with Singpass signature is applied to the entire document, do consider making changes to your document to require less signatures. You may also clearly explain to the signer (verbally and/or within document) that by providing the signature, they are acknowledging that they have read and agreed to all the contents of the document.

The signer has sent me a document directly! Is this valid?

Completed signatures will be sent by Signify from [e-mail] instead.

This is the only document you should trust. If the signer sends you another document directly, you need to check and verify the authenticity. See image below and more information on verifying certificates.

In this case, our suggestion is to have clearer instructions to the signer via your personalised messages or uploaded document that you will only accept Singpass signatures.