# Errors or issues ### If you experience issues uploading PDF If you experience errors uploading the PDF, the PDF might have been generated using an older version of PDF that cannot be signed. To fix this, you will need to regenerate the PDF file. One way to do so is to open the PDF file in Chrome, click on Print, and then Save as PDF. This will fix any issues. **Example: Open and Print a PDF using Edge/Chrome** Step 1: Open the file in Chrome and click on Print ![](/files/0JjQzHEznvInFh7VmYqj) Step 2: Choose Save as PDF to regenerate the PDF file![](/files/fIta7PHRNc98yfbbIHdg) Alternatively, you can also re-save the original .doc file using a newer version of Microsoft Word. ### Why are my signatures rotated? A possible reason is that the document was actually scanned / created in landscape first, and then rotated 90 degrees in Adobe Acrobat. There is a limitation currently in the Signify application that cannot handle this setup.\ \ To fix this, please re-scan the document in portrait A4. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guide.signify.gov.sg/frequently-asked-questions/faq/errors-or-issues.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.