Errors or issues

Here are some known errors and issues

If you experience issues uploading PDF

If you experience errors uploading the PDF, the PDF might have been generated using an older version of PDF that cannot be signed.

To fix this, you will need to regenerate the PDF file. One way to do so is to open the PDF file in Chrome, click on Print, and then Save as PDF. This will fix any issues.

Example: Open and Print a PDF using Edge/Chrome

Step 1: Open the file in Chrome and click on Print

Step 2: Choose Save as PDF to regenerate the PDF file

Alternatively, you can also re-save the original .doc file using a newer version of Microsoft Word.

Why are my signatures rotated?

A possible reason is that the document was actually scanned / created in landscape first, and then rotated 90 degrees in Adobe Acrobat. There is a limitation currently in the Signify application that cannot handle this setup. To fix this, please re-scan the document in portrait A4.